We’ve got you covered. Our goal is to ensure every customer has the best possible experience. If you change your mind, you can return your product within 30 days of delivery.
Do You Accept Returns and Refunds?
Yes, we accept returns. Items must be unused and in their original packaging. You can return your order within 30 days of receiving it.
Returning Non-Faulty Products
We offer a 30-day return, exchange, or cancellation period from the date of delivery.
If you wish to cancel your order under the Distance Selling Regulations, please contact us in writing via email at sales@marketmobiles.com to arrange the return or collection.
We will respond within 1 working day
No return fees will be charged
Returning Damaged or Defective Products
If your product is faulty and within the 2-year warranty period, please contact us at sales@marketmobiles.com with your order number and full name.
Once we receive and inspect the item:
Return postage will be fully reimbursed if the item is confirmed defective or damaged
We will provide full return instructions and recommend a courier service
How Do I Return My Product?
To return an item, please email our support team at sales@marketmobiles.com.
Include:
Your full name
Order number
A brief description of the issue
Our team will respond within 1 working day (Monday–Friday) with the next steps.
Refund Process
Once your return is processed, we will send you a confirmation email.
Refunds are issued to your original payment method.
Please allow up to 5 working days for the refund to appear.
Return Address
Please send returns by post to:
Market Mobiles
Unit 29, Highcroft Industrial Estate
Enterprise Road
Waterlooville
PO8 0BT
Returns are free of charge.
Important Notice
Please do not return any items without contacting us first at sales@marketmobiles.com, as we will need to provide return instructions.